erms and Conditions
Last updated: [Insert date]
Welcome to BY DIE HOEK. These Terms and Conditions govern your use of the BY DIE HOEK website, online store and related services.
By accessing this website, browsing our products, creating an account, placing an order or making a purchase, you agree to these Terms and Conditions. If you do not agree, please do not use this website.
1. About BY DIE HOEK
This website is operated by [Legal Entity Name], trading as BY DIE HOEK.
Business details:
Business name: [Insert legal entity name]
Trading name: BY DIE HOEK
Registration number: [Insert registration number, if applicable]
VAT number: [Insert VAT number, if applicable]
Business address: [Insert address]
Email: [Insert email address]
Website: [Insert website URL]
Throughout these Terms, “BY DIE HOEK”, “we”, “us” and “our” refer to the operator of this website and online store.
2. Use of the Website
You may use this website for lawful personal shopping, browsing and brand engagement purposes only.
You agree not to:
use the website for fraudulent, unlawful or harmful purposes;
interfere with the website’s security, functionality or performance;
attempt to gain unauthorised access to any part of the website;
copy, scrape, reproduce or misuse website content without permission;
upload or transmit harmful code, malware or disruptive material;
misrepresent your identity or provide false information when placing an order.
We may suspend or restrict access to the website where we reasonably suspect misuse, fraud, abuse or activity that may harm the website, our customers or the BY DIE HOEK brand.
3. Products
BY DIE HOEK sells apparel, accessories, lifestyle items and related merchandise.
We make reasonable efforts to ensure that product descriptions, pricing, sizes, colours, images and availability are accurate. However, slight variations may occur due to photography, lighting, screen settings, production batches, fabric texture and styling.
Product images are for display purposes and may include styling items that are not included with the product unless clearly stated.
4. Product Availability
All products are subject to availability.
Adding an item to your cart does not reserve the item. An order is only confirmed once payment has been successfully received and the order has been accepted by us.
If a product becomes unavailable after you place an order, we will contact you to arrange one of the following:
a replacement item;
a delayed fulfilment date;
a store credit, where agreed; or
a refund.
5. Pricing
All prices are displayed in South African Rand, unless stated otherwise.
Prices may change without prior notice. The price payable for an order is the price displayed at checkout at the time the order is submitted.
Prices may exclude delivery fees, which will be shown separately at checkout before payment is completed.
Where applicable, VAT will be treated in accordance with the tax status of the business and the information displayed on the website or invoice.
6. Orders
When you place an order, you confirm that:
the information you provide is true, accurate and complete;
you are authorised to use the payment method selected;
you have reviewed the product, size, quantity, colour, price and delivery details before paying;
you understand that your order is subject to acceptance and availability.
We reserve the right to cancel or refuse an order where:
payment is not received or is reversed;
the product is unavailable;
there is an obvious pricing, stock or product error;
fraud or suspicious activity is suspected;
delivery information is incomplete or incorrect;
the order cannot reasonably be fulfilled.
If payment has already been made and the order is cancelled by us, we will arrange an appropriate refund.
7. Payment
Payments are processed through the payment methods made available on the website at checkout.
We do not store full card details on our website. Payment information is handled by the relevant payment gateway or payment service provider.
Your order will only be processed once payment has been confirmed.
8. Delivery
Delivery options, fees and estimated timelines will be displayed at checkout or communicated after your order is placed.
Delivery timelines are estimates and may be affected by courier delays, public holidays, stock availability, incorrect delivery information, high-volume periods, weather, service disruptions or other factors outside our reasonable control.
You are responsible for providing a complete and accurate delivery address. If incorrect delivery information causes a failed delivery, additional delivery fees may apply.
Delivery is completed when the order is delivered to the address provided, or collected by you where a collection option is made available.
9. Risk and Ownership
Ownership of the products passes to you once full payment has been received.
Risk in the products passes to you once the order has been delivered to the address provided, collected by you, or handed to a person who appears authorised to receive the order at the delivery address.
10. Collections
Where collection is offered, collection details will be communicated after your order is confirmed.
You may be required to provide proof of order, identification or confirmation details before the order is released.
Orders not collected within the communicated collection period may be returned to stock, cancelled or subject to additional handling arrangements.
11. Returns and Exchanges
We want customers to be satisfied with their BY DIE HOEK purchase.
Returns and exchanges may be accepted where the product is:
unworn;
unused;
unwashed;
undamaged;
in its original condition;
with tags, labels and packaging intact;
returned within the communicated return period;
accompanied by proof of purchase.
Returns and exchanges may not be accepted where:
the item has been worn, washed, damaged or altered;
the item shows signs of use, odour, stains, marks or misuse;
the item was customised or made specifically for you;
the item was purchased on final sale, where this was clearly stated;
the return request falls outside the return period, unless required by law.
To request a return or exchange, contact us at [Insert returns email] with your order number, product details and reason for the return.
12. Size Exchanges
Size exchanges are subject to stock availability.
If the requested size is unavailable, we may offer a different product, store credit or refund, depending on the circumstances and applicable policy.
Customers may be responsible for return courier costs for size exchanges, unless the item supplied was incorrect or defective.
13. Damaged, Incorrect or Defective Items
If you receive an incorrect, damaged or defective item, please contact us as soon as reasonably possible at [Insert email address].
Please include:
your order number;
a description of the issue;
clear photographs of the product, packaging and defect or damage;
your contact details.
If the issue is confirmed, we may arrange a replacement, repair, exchange, refund or other appropriate remedy in line with the nature of the issue and applicable consumer law.
Damage caused by misuse, normal wear and tear, incorrect washing, incorrect storage, negligence or unauthorised alteration will not be treated as a product defect.
14. Refunds
Approved refunds will be processed using the original payment method where possible.
Refund timing may depend on the payment provider, bank or payment method used.
Delivery fees may not be refundable unless the return is due to our error, a defective product or where required by applicable law.
15. Product Care
Customers are responsible for following product care instructions.
To preserve the quality of BY DIE HOEK items, please check garment labels and product care guidance before washing, ironing, drying or storing the product.
We are not responsible for damage caused by incorrect washing, tumble drying, ironing, bleaching, harsh chemicals, improper storage or failure to follow care instructions.
16. Promotions, Discounts and Vouchers
Promotional offers, discount codes and vouchers may be subject to additional conditions.
Unless stated otherwise:
discount codes cannot be exchanged for cash;
only one discount code may be used per order;
discounts may not apply to delivery fees;
promotions may be limited to selected products or periods;
we may withdraw or correct a promotion where there is an error, misuse or suspected fraud.
17. Accounts
You may be able to create an account on the website.
You are responsible for keeping your login details secure and for all activity under your account.
Please notify us if you suspect unauthorised access to your account.
We may suspend or close an account where we reasonably suspect misuse, fraud, abuse or unlawful activity.
18. Website Content and Intellectual Property
All website content, including logos, product images, product names, copy, graphics, layouts, designs, campaign imagery, trademarks and brand elements, belongs to BY DIE HOEK or its authorised owners and licensors.
You may not copy, reproduce, modify, distribute, sell, exploit or use any BY DIE HOEK content without written permission.
Nothing on this website gives you ownership of any BY DIE HOEK intellectual property.
19. User Content
If you tag BY DIE HOEK, submit images, reviews, comments or other content, you confirm that you have the right to share that content.
You give BY DIE HOEK permission to repost, share or display such content for brand, marketing, community or promotional purposes, unless you clearly withdraw permission in writing.
We may remove user content that is offensive, unlawful, abusive, misleading, discriminatory, infringing or inconsistent with the brand.
20. Privacy and Personal Information
We process personal information to operate the website, process orders, deliver products, communicate with customers, manage returns, prevent fraud and improve customer experience.
Personal information may include your name, email address, phone number, delivery address, billing details, order history and website interaction data.
We will handle personal information in accordance with our Privacy Policy and applicable data protection laws.
Please read our Privacy Policy for more information about how personal information is collected, used, stored and protected.
21. Marketing Communications
Where you subscribe to updates, join a mailing list, enter a campaign, create an account or agree to receive communication, we may send you updates about drops, products, campaigns, promotions and brand news.
You may unsubscribe from marketing communications where an unsubscribe option is provided, or by contacting us.
Transactional messages relating to orders, payments, delivery, returns or account activity are not marketing messages and may still be sent where necessary.
22. Third-Party Services
The website may use third-party services, including payment gateways, courier providers, email tools, analytics tools, plugins, hosting providers and social media platforms.
We are not responsible for third-party websites, platforms, policies, downtime, errors or service failures outside our reasonable control.
Use of third-party services may be subject to their own terms and privacy policies.
23. Website Availability
We aim to keep the website available and functioning properly, but we do not guarantee uninterrupted access.
The website may be unavailable from time to time due to maintenance, updates, technical issues, hosting interruptions, security measures or circumstances beyond our control.
We may update, change, suspend or discontinue any part of the website without prior notice.
24. Limitation of Liability
To the fullest extent permitted by law, BY DIE HOEK will not be liable for indirect, incidental, special or consequential loss, including loss of profit, loss of data, loss of opportunity, loss of goodwill or loss arising from website downtime, courier delays, third-party failures or misuse of products.
Nothing in these Terms excludes liability that cannot legally be excluded.
25. Indemnity
You agree to indemnify BY DIE HOEK against any loss, claim, damage, liability, cost or expense arising from:
your misuse of the website;
your breach of these Terms;
your unlawful conduct;
your infringement of third-party rights;
false or inaccurate information supplied by you.
26. Force Majeure
We will not be liable for delays or failure to perform where caused by events beyond our reasonable control, including courier disruptions, strikes, power outages, system failures, cyber incidents, extreme weather, acts of government, civil unrest, supplier delays, pandemics or other unforeseen events.
27. Changes to These Terms
We may update these Terms and Conditions from time to time.
The latest version will be published on this page with the updated date.
By continuing to use the website after changes are published, you accept the updated Terms.
28. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any dispute relating to these Terms, the website or purchases made through the website will be handled in accordance with South African law.
29. Contact Details
For questions about these Terms and Conditions, orders, returns or website use, contact us at:
BY DIE HOEK
Email: [Insert email address]
Phone / WhatsApp: [Insert number]
Address: [Insert business address]
Website: [Insert website URL]